Your Patient Record

Want to know more about your patient record?

Practices are increasingly enabling patients to be able to request repeat prescriptions and book appointments online.

Some patients may wish to access more information online and we now offer the historical records (no free text or letters) like test results or diagnoses and from the date of completing the Online Access to Records Form, you will be able to see your full access to your future medical records.

However this requires additional considerations. You will be asked that you have understood these considerations before consenting and applying to access your records online. You will need a SystmOnline/NHSapp or Airmid account before you can have access to your online records and photo ID is required before this can be enabled. If you sign up for the NHSapp, this confirms the ID without you needing to attend the surgery.

  • Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.
Before you access we ask you to consider:

Forgotten history
There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news 
If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. 

Coercion
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

Abbreviations
Once you have access to your records online, you may find that there are entries in your records that have abbreviations. Here is a useful NHS website on how to understand your records:
Abbreviations you may find in your health records – NHS account help and support – NHS (www.nhs.uk)

Non-urgent advice: Please note:

– It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

– If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

– If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

– The practice may not be able to offer online access due to a number of reasons such as concerns that it could cause harm to physical or mental health or where there is reference to third parties. The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

From the 1st February 2023, all patients that sign up for the NHSapp/SystmOnline/Airmid will have full future entries available. If you would like historical access, please sign up with the ‘Online Access to Records’ Form below.

Please be aware that this request may take up to 30 days to process. You will be informed by text or e-mail once your request has been actioned.