FAQs
Why can’t I reset my own password?
The verification email may not have been completed successfully, therefore we would need to send this to you again for you to be able to reset your password. You will be sent a verification email when you sign up for SystmOnline.
Why does it not accept my password when I’ve logged in before?
There can be a number of reasons, the most common issue is that when you setup a password on SystmOnline for the first time, passwords are case sensitive and the “other character” has been missed off.
Here are the requirements for setting up a password on SystmOnline:
– be at least 8 characters long
– contain at least one letter (a-z)
– contain at least one numeric character (0-9)
Рcontain at least one other character (e.g. !ӣ$%)
Here are the requirements for setting up a password on SystmOnline:
– be at least 8 characters long
– contain at least one letter (a-z)
– contain at least one numeric character (0-9)
Рcontain at least one other character (e.g. !ӣ$%)
What does “Needs reviewing by GP or Nurse” mean when I cannot order my medication?
This means that you have run out of repeats for this medication and that the GP needs to authorise more.
Please be aware that if you cannot tick certain items, you can use the “Medication Request Notes” box at the bottom of the medication list to ask for these repeat medications. You can also use this box for any medication queries or marking the request as urgent.
Please be aware that if you cannot tick certain items, you can use the “Medication Request Notes” box at the bottom of the medication list to ask for these repeat medications. You can also use this box for any medication queries or marking the request as urgent.
The verification email does not seem to work, can you tell me why this has happened?
Most often it is because it hasn’t been completed within 7 days of the email being sent, you can request another verification email by contacting the practice.
I cannot access SystmOnline but I need to order my medication urgently, how can I do this?
If you use SystmConnect as an alternative, this does not require a login and can be used any any time to order your medication.
If I am not sure about my password being correct, how many attempts do I have before I am locked out?
You have up to 5 attempts before your account become disabled.
Please use the SystmConnect icon below to ask us to reactivate your account if you have not been able to reset your own password.
Please use the SystmConnect icon below to ask us to reactivate your account if you have not been able to reset your own password.
I have been typing a message on SystmOnline but it seems to have timed out. How long do I have before I get asked to log back in?
There is a 10 minute limit for security reasons as this directly links into your records. This may change in the future.
SystmOnline Login Issues
If you cannot login, please use our SystmConnect service to request assistance (if you are a registered patient with our GP practice). A member of staff will get back to you as soon as possible.
