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News

Surgery

Christmas Repeat Prescriptions

Christmas is coming, remember to order your repeat prescriptions in good time.

As you get ready for Christmas, the last thing on your mind might be to check that you have enough medicine.  However being prepared is important to ensure that you have enough of the medication you need.

Because of the bank holidays and the amount of winter illnesses circulating at this time of year, your GP practice and pharmacy may be busier than normal. Ordering your prescription early means you can save yourself some time and help to ease the pressure on the NHS.

If you sign up for SystmOnline you can order your prescriptions from the comfort of your own home.

Survey

The NHS in the South West is seeking your views on how we can provide fair access to NHS funded patient transport, please take a few minutes to complete this survey: 

NHS funded patient transport survey

Missed GP Appointments

The cost of missed appointments

Forgetting to cancel your GP appointment if you no longer need it prevents someone else from being seen. To cancel an appointment, please use the following methods:

Telephone: 01249 460641 (24/7 answer machine)

E-mail: rowden.surgery@nhs.net

SystmOnline: Login and cancel via "Future Appointments" section.

Reception: Ask at Reception to book/cancel any appointments.

Please also let us know if any of your contact details change, please see this page for more information on how to update your details: 

Update contact details

Dedicated Flu Appointment Booking Line: 01249 479812

It is that time of year again! We are offering Flu vaccinations for all eligible patients in the surgery this year. Newly eligible this year are patients with a BMI (Body Mass Index) over 40, here is the calculator to check: BMI Calculator. As last year, we will not be sending letter reminders out although we will be sending invites via text message, if you would like to take advantage of this please let us know your mobile number.

Please ring or pop into the surgery to make an appointment, although please note the above phone line is going to be busy.

Please can you let us know if you have the Flu vaccination elsewhere or wish to decline this year so we can update your records.  You can either email on rowden.surgery@nhs.net or call on 01249 479812 to let us know the date and place of vaccination or that you wish to decline this vaccination.

Prescription Exemptions 

Are you eligible for free prescriptions? Has your exemption certificate expired?

Please check the following document for more information.

Prescription Exemption Information

KidsJabs - Promoting Childhood Vaccinations

#KidsJabs

Childhood vaccinations cover the range of vaccinations delivered from at around 8 weeks old up to when a child first goes to school at 5 years old.

There are three good reasons to have your child vaccinated:

  • Vaccinations are quick, safe and extremely effective
  • Once your child has been vaccinated against a disease, their body can fight it off better
  • If a child isn’t vaccinated, they’re at higher risk of catching – and becoming very ill from – the illness

For more information, click on the image above to view the information video.

Do you have Diabetes?

Rowden Surgery is taking part in the National Diabetes Audit (NDA). The NDA checks to see whether people with diabetes are getting good care. There are very strict rules about how your information is used and stored.

There is a patient information leaflet available here: Diabetes Audit Leaflet and for more detailed information you can look at the main website here: National Diabetes Audit. If you do not wish to be included in the audit please let the surgery know.

Welcome to our new look website

We hope you like the new look! The changes are mainly cosmetic to make our website more mobile friendly.  If you are looking for the SystmOnline link it is now within the "Online Services" tab across the top of this page. 

It's that time of year again!

Hayfever season has started, please consider ordering your repeat prescriptions early.  You can send these requests via email to rowden.surgery@nhs.net. This is a very useful website for hints and tips for dealing with Hayfever:

NHS Choices Hayfever Information

Record Sharing

We take your data protection very seriously at Rowden Surgery. Due to the recent information in the national press we felt it would be good to clarify the process for Record Sharing. Please see the document below and if you have any questions please contact us.

Record Sharing Information for Patients - FAQs

Friends and Family Feedback

Along with all other practices, we ask patients to give feedback on their experience in the surgery following each appointment.  To do this online, please follow the link below or fill out a card in the surgery.

Friends and Family 

CQC Report

The practice was inspected by the CQC team on the 29th September 2016.  The full report can be seen by clicking here.  We are proud to have achieved Outstanding status and we thank all the patients who were asked to comment or provide testimonials on our behalf. 

Cancellations

There has been a recent survey across Wiltshire looking at the number of patient who did not attend their pre-booked appointments.  Astonishingly, this totalled 15,500 in three months across Wiltshire GP Practices.

The effect of this is that it takes longer for you to get an appointment with your Doctor. 

We have a cancellation line which is available 24/7 (Answering Machine).  The number is 01249 460641. You can also cancel via email to rowden.surgery@nhs.net or SystmOnline.  

This is the equivalent of 516 days of general practitioner time was lost during July –September 2016 because more than 15,500 GP, nurse and healthcare assistant appointments were missed across Wiltshire’s 55 GP Practices.

SystmOnline

Please be aware that you are now able to use a different way to order prescriptions and book/cancel appointments online.   Please click on the link below for more information about registering:

SystmOnline

If you have already registered for this service, please click on the SystmOnline image at the top of the page to order your repeat medication or book a GP appointment. For handy hints about using this service, please see the "SystmOnline Tips" section on the right hand side of this page.

If you have not registered for SystmOnline, you can still email us at rowden.surgery@nhs.net for any prescription requests or queries.

Who Should I call?

Please see guide below on who to call when you need medical advice.

Who Should I call.pdf

 

Our main contact email address is: rowden.surgery@nhs.net

For additional bulletins, please follow this link:

Recent Bulletins

Gareth O'Neill [Practice Manager]


 

ABOUT THE PRACTICE

The practice was established in 1830 at the Corner House in the Market Place in Chippenham and approaching 200 years later seven doctors work in partnership from the purpose-built premises forming Rowden Medical Partnership.

Rowden Surgery lies adjacent to Chippenham Community Hospital and provides an attractive and functional environment for patients and staff. All facilities for our patients are at ground level with easy access, particularly benefiting the elderly, infirm, those in wheelchairs and those with pushchairs.

At Rowden Surgery, we have greatly valued the doctor/patient relationship and we have fought very hard to maintain our "personal list" system.  This means that every patient has a named doctor from the moment of registration who is responsible for co-ordinating their care.  We believe that continuity of doctor is more important than continuity of record and that delivering a high quality personal consultation remains the cornerstone of modern day general practice.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

When the surgery is closed

If you require urgent medical assistance which cannot wait until the surgery re-opens, please call the NHS 111 service.  All calls are free from both landlines and mobiles.

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Please allow a week for your prescription if you are collecting from a pharmacy. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Please come to see us and fill in our registration forms. Find out more

(Site updated 24/11/2017)
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