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Noticeboard

Click on the image below to login to SystmOnline.

 CQC Rating

SPECIAL BULLETINS

CQC Report

CQC Rating

The practice was inspected by the CQC team on the 29th September 2016.  The full report can be seen by clicking on the above image.  We are proud to have achieved Outstanding status and we thank all the patients who were asked to comment or provide testimonials on our behalf. 

Cancellations

There has been a recent survey across Wiltshire looking at the number of patient who did not attend their pre-booked appointments.  Astonishingly, this totaled 15,500 in three months across Wiltshire GP Practices.

The effect of this is that it takes longer for you to get an appointment with your Doctor. 

We have a cancellation line which is available 24/7 (Answering Machine).  The number is 01249 460641. You can also cancel via email to rowden.surgery@nhs.net or SystmOnline.  

THis is the equivalent of 516 days of general practitioner time was lost during July –September 2016 because more than 15,500 GP, nurse and healthcare assistant appointments were missed across Wiltshire’s 55 GP Practices.

Sainsburys Pharmacy

Sainsburys Pharmacy: NOW LLOYDS PHARMACY - will only be collecting paper prescriptions from the surgery on a Tuesday or Thursday, please consider this when requesting medication(s).

Flu Season is here!

Dedicated Flu Appointment Booking Line: 01249 479812

It is that time of year again, a date for your diary—Saturday 5th November.  We will be offering Flu vaccinations for all eligible patients (Click here) in the surgery this year. As last year, we will not be sending letter reminders out although we will be sending invites via text message, if you would like to take advantage of this please let us know your mobile number.

Please ring or pop into the surgery to make an appointment, although please note the above phone line is going to be busy.

Please can you let us know if you have the Flu vaccination elsewhere or wish to decline this year so we can update your records.  You can either email on rowden.surgery@nhs.net or call on 01249 479812 to let us know the date and place of vaccination or that you wish to decline this vaccination.

SystmOnline & Carers

During the Flu clinic on Saturday 5th November, we are able to sign you up for SystmOnline.  

We are also updating our Carer's Register. Forms can be collected can be collected at any time during our regular opening hours, just ask at Reception. Also see section "Carer's Information" in the column on the right hand side of this page.

Even if you don't have a Flu Vaccination appointment, we are happy to sign you up for either of the above on this date.  

Electronic Data Sharing

Rowden Surgery is offering all of our patients the option to share their records electronically with NHS bodies such as Out of Hours GPs, District Nurses and Hospitals who may be required to assist with your care.

 

To enable you to receive the best possible treatment across the NHS, it would be great if we could share your records.

 

This is only with your explicit consent, please see this page for more information (Click here).

SystmOnline

Please be aware that you are now able to use a different way to order prescriptions and book/cancel appointments online.   

 Please click on the link below for more information about registering:

  SystmOnline

  If you have already registered for this service, please click on the SystmOnline image at the top of the page to order your repeat medication or book a GP appointment. For handy hints about using this service, please see the "SystmOnline Tips" section on the right hand side of this page.

 If you have not registered for SystmOnline, you can still email us at rowden.surgery@nhs.net for any prescription requests or queries.

Tips

If you have any queries with regards to SystmOnline, we have created a "SystmOnline Tips" page to the right of this page to help with using this online system including a few frequently asked questions.

Who Should I call?

 Please see guide below on who to call when you need medical advice.

Who Should I call.pdf

Friends and Family Feedback

Along with all other practices, we ask patients to give feedback on their experience in the surgery following each appointment.  To do this online, please follow the link below or fill out a card in the surgery.

 Friends and Family 

 
 Our main contact email address is: rowden.surgery@nhs.net

 For additional bulletins, please follow this link:

Recent Bulletins

 Jim Milner [Practice Manager]


 

ABOUT THE PRACTICE

The practice was established in 1830 at the Corner House in the Market Place in Chippenham and approaching 200 years later seven doctors work in partnership from the purpose-built premises forming Rowden Medical Partnership.

Rowden Surgery lies adjacent to Chippenham Community Hospital and provides an attractive and functional environment for patients and staff. All facilities for our patients are at ground level with easy access, particularly benefiting the elderly, infirm, those in wheelchairs and those with pushchairs.

At Rowden Surgery, we have greatly valued the doctor/patient relationship and we have fought very hard to maintain our "personal list" system.  This means that every patient has a named doctor from the moment of registration who is responsible for co-ordinating their care.  We believe that continuity of doctor is more important than continuity of record and that delivering a high quality personal consultation remains the cornerstone of modern day general practice.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

When the surgery is closed

If you require urgent medical assistance which cannot wait until the surgery re-opens, please call the NHS 111 service.  All calls are free from both landlines and mobiles.

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Please allow a week for your prescription if you are collecting from a pharmacy. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Please come to see us and fill in our registration forms. Find out more

(Site updated 01/12/2016)
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