REPORT TO PATIENTS 2016
This year a national patient survey was carried out by Ipsos MORI. From this and your Friends and Family comments to the practice we have drawn up our “to do” list for the coming twelve months.
We came out above the national average and the Wiltshire average in every category except getting through on the telephone to the practice. It is clear that this is where we need to focus our efforts.
This has been confirmed by several of your responses to the Friends and Family survey.
We have already rescheduled our staffing to add two receptionists to our phone answering team at peak periods. We are also doing everything we can to provide other means of contacting us. Many things can now be done on line: e.g. requesting a repeat prescription, making an appointment, requesting to see your notes, etc. We have, in the recent past added lines and put in a new and more flexible phone system. We are continuously working to further improve the situation and would welcome any suggestions you may be able to help us with to that end.
We set out the results of the survey below. There are 56 practices in Wiltshire.
Overall Patient Experience
Getting Through On Phone
Helpfulness Of receptionist
Success in Making an Appointment
Convenience of that Appointment
Overall Experience of Making an Appointment
How Long Do You Have To Wait To Be Seen
Do You Have Confidence & Trust In Your GP
Perception Of Care At Nurse Appointments
Satisfaction With Opening Hours