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Practice Survey Reporting

REPORT TO PATIENTS 2016

 

This year a national patient survey was carried out by Ipsos MORI. From this and your Friends and Family comments to the practice we have drawn up our “to do” list for the coming twelve months.

 

We came out above the national average and the Wiltshire average in every category except getting through on the telephone to the practice. It is clear that this is where we need to focus our efforts.

 

This has been confirmed by several of your responses to the Friends and Family survey.

 

We have already rescheduled our staffing to add two receptionists to our phone answering team at peak periods. We are also doing everything we can to provide other means of contacting us. Many things can now be done on line: e.g. requesting a repeat prescription, making an appointment, requesting to see your notes, etc. We have, in the recent past added lines and put in a new and more flexible phone system. We are continuously working to further improve the situation and would welcome any suggestions you may be able to help us with to that end.

 

We set out the results of the survey below. There are 56 practices in Wiltshire.

 

 

England

Wiltshire

Rowden

Rowden

Position in

Wiltshire

Wiltshire

Highest

Wiltshire

Lowest

Overall Patient Experience

85%

88%

94%

16th

100%

70%

Getting Through On Phone

70%

76%

61%

52nd

99%

29%

Helpfulness Of receptionist

87%

87%

88%

41st

100%

69%

Success in Making an Appointment

85%

89%

92%

41st

100%

75%

Convenience of that Appointment

92%

95%

98%

11th

100%

70%

Overall Experience of Making an Appointment

73%

77%

82%

22nd

99%

43%

How Long Do You Have To Wait To Be Seen

58%

60%

63%

26th

90%

21%

Do You Have Confidence & Trust In Your GP

92%

93%

97%

11th

100%

81%

Perception Of Care At Nurse Appointments

84%

88%

89%

27th

98%

71%

Satisfaction With Opening Hours

75%

78%

82%

14th

94%

55%



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