Updating Contact Information
Please be aware that we are always trying to keep the most up to date contact information on your records. However, if we are not informed of a change of telephone numbers for a patient who has turned 14 then the existing landline or mobile number will be used to contact the patient.
Please keep us informed of any new contact information using SystmOnline or this form: Contact information Form. We also have the option to contact via text message and email if you wish to provide this to us.
Under 16s SystmOnline Access
We aim to protect our patients confidentiality at all times and when a patient reaches age 14 we can then give them the choice to deal with their own medical issues or continue to allow a parent or guardian to do this on their behalf.
We are unable to create a login for under 16 year old patients in their own right but if you are a parent/guardian of a 0-16 year old, then we can add this onto your SystmOnline account. If you wish to register your child aged between 11-16 years old; they will need to fill out the representative form stating they are happy for you to do this on their behalf, this form must be signed by your child. This access will continue until the patient turns 18 unless we are informed that they wish to have their own account.
Please be aware that when you have requested a login for a child under 16 their access will be stopped automatically when they reach their 11th, 14th and 16th Birthday and they will need to fill out a new registration form themselves or the representative form stating they are happy for you to continue using this on their behalf. When a patient turns 11, 14 or 16 our computer system will automatically close down the access.
If you wish to sign up your child for SystmOnline, please see the consent form below for representative access for 0-16s and provide photo identification as stated in the form.
Under 16s Representative Form
No worries is a confidential sexual health service for young people aged 13-24, which offers;
- Easy self test kits for gonorrhoea and chlamydia testing
- Treatment for patient and partners
- Access to emergency hormonal contraception (EHC) commonly known as the morning after pill
- Follow up and signposting to other services you may need
- Sexual health risk assessment to identify young people who are vulnerable to make sure they get access to the service they need.
For more information, please follow this link below:
Additional Support Links
Free, safe and anonymous online support for young people - Kooth
Developing Health & Independence: Motiv8
Signposts children and young people in Wiltshire to sources of support for good mental health and emotional wellbeing - On Your Mind
A safe online community of people who are anxious, down or not coping who support and help each other by sharing what’s troubling them, guided by trained professionals. The Big White Wall